Refund policy

At Elevate Boss Lady Beauty Supplies, we want you to be satisfied with your purchase. Because we sell cosmetics and personal-care products, certain items cannot be returned once opened or used for hygiene and safety reasons.

Returns
To request a return, please contact us within 14 days of receiving your order. Products must be unused, unopened, in their original packaging, and in resalable condition.

Opened, used, or tested cosmetics cannot be returned unless the item arrived damaged, defective, or incorrect.

Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible. Please provide your order number and clear photographs of the product and packaging so we can review the issue.

Non-Returnable Items
For hygiene and safety reasons, opened or used cosmetics and personal-care products are non-returnable. Sale or clearance items may also be final sale where indicated.

Return Shipping
Unless the product arrived damaged, defective, or incorrect, customers are responsible for applicable return-shipping costs.

Refunds
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Original shipping charges are generally non-refundable unless the refund results from an error with the order.

Cancellations
If you need to cancel or change an order, contact us as soon as possible. Because orders may enter processing shortly after being placed, cancellation or modification cannot be guaranteed once fulfillment has begun.

Contact Us
For return or refund requests, contact Elevate Boss Lady Beauty Supplies using the contact information provided on our website.